Last Updated: [29 October 2025]
Controller: MG-OG Digital Agency LLC
Registered Address: 2201 Menaul Boulevard Northeast, STE A, Albuquerque, NM, USA – 87107
EIN: 61-2143396
Email: contact@certificates-au.com
1. Introduction
This Privacy Policy describes how this Website collects, processes, and protects personal information provided by users in compliance with the Australian Privacy Principles (APPs).
This Privacy Policy sets out how MG-OG Digital Agency LLC (“certificates-au.com”, “Certificates AU”, “we”, “us”, or “our”), collects, uses, stores and protects personal information when you use our website certificates-au.com (the “Website”) and related services.
This Privacy and Cookies Policy (“Policy“) relates to services provided through our website and application (“Services”) and sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.
The Australian Privacy Principles (APPs) provides the rules in Australia for protecting personal information and puts responsibilities on agencies and organizations about how they must do that. The Australian Privacy Principles (APPs) and its Information Privacy Principles (IPPs) govern how agencies collect, use, disclose, store, retain and give access to personal information.
This Website is responsible for the treatment of personal data of its users and customers, as well as data that may be collected through the website.
This Website informs users of its website about its policy regarding the treatment and protection of personal data of users and customers that may be collected by browsing or contracting services through the website. This Privacy Policy applies to all visitors and users of our Website who provide personal information for the purpose of requesting or obtaining certificates or related services. It does not apply to third-party websites or services that may be linked from our Website.
By accessing and using our Website, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions, please contact us at: contact@certificates-au.com
2. Personal Data Collected
The Website may collect the following types of data:
- Identification and contact data (name, email address, postal address, phone number).
- Certificate-related data (details required to process birth, marriage, or death certificates).
- Payment information processed securely via Stripe (the Website does not store credit card details).
- Technical data (cookies, browser type, IP address, usage statistics).
3. Purpose of Processing
Collected data are used solely for the purpose of:
- Processing and submitting certificate applications on behalf of the user.
- Providing customer support and updates on the status of applications.
- Complying with legal and financial obligations.
Personal documents or identification details are not stored longer than necessary and are never used for marketing or unrelated purposes.
The legal bases for processing your data may include:
- Your consent when you provide your details via our Website;
- The need to perform a contract or to take steps at your request before entering into a contract;
- Compliance with legal obligations;
- Our legitimate interests in operating and improving our services, provided these do not override your rights.
4. Data Retention
Data are retained only for the time required to complete the service and for legal or tax recordkeeping obligations. Once processing is complete, sensitive documents are securely deleted.
We only collect personal information that is strictly necessary to provide our services. This may include:
- Information you provide directly: full name, date of birth, email address, phone number, identification documents, and any other information you submit when applying for certificates or related services.
- Information collected automatically: when you access our Website, technical information such as your IP address, browser type, operating system, and browsing activity may be collected automatically through cookies or similar technologies.
- Information from third parties: in some cases, we may receive information from official authorities or service providers as part of processing your request.
We do not collect more data than is required for the specific purpose of processing your application.
The personal data that you provide us for the provision of a service will be the minimum required to prepare the contract as well as to be able to offer you the services you hire and to comply with legal obligations.
The data will be kept during the legally established deadlines.
The data treatment in this case is legitimized by the express consent that you give us when accepting the sending of the information provided through the form.
5. Cookies and Analytics
This Website uses standard cookies for functionality and analytics (e.g., Google Analytics). Users may disable cookies through their browser settings.
Our Website may use cookies and similar technologies to improve user experience and analyze website usage. These cookies do not directly identify you as an individual.
You can choose to disable cookies through your browser settings. Please note that some features of the Website may not function properly if cookies are disabled.
6. Data Sharing
We may share your personal information only in the following circumstances:
- With official authorities or government agencies, when necessary to fulfil your application;
- With trusted third-party service providers (such as hosting providers, IT support, or payment processors) who assist us in operating our Website and services, under strict confidentiality obligations;
- Where required by law, regulation, or legal process.
We do not sell, rent, or trade your personal data to third parties for commercial purposes.
7. Rights of the User
Under GDPR and the APPs, users have the right to access, correct, delete, and restrict processing of their data. Requests can be made at contact@certificates-au.com.
8. International Data Transfers
As the Company operates from Albuquerque NM, personal data may be transferred between the USA and Australia under adequate safeguards ensuring lawful processing.
Your personal information may be stored and processed on servers located within the USA or in other jurisdictions where our trusted service providers operate. Where data is transferred outside the USA, we take appropriate safeguards to ensure adequate protection in accordance with applicable data protection laws.
9. Security
Appropriate technical and organisational measures are applied to prevent unauthorised access, alteration, or disclosure of personal information.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
10. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.
11. External Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies when visiting them.
12. Consent for Website Forms
According to the provisions of the Privacy Act 2020, we inform you that the data you provide us will be incorporated into the treatment system, with the purpose of sending you information about our products and services.
We will proceed to treat the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and updated manner. Until you tell us otherwise, we understand that your data has not been modified and you agree to notify us of any changes. In case it is necessary to communicate your data to other recipients, you can find more information in the privacy policy available on the website.
In accordance with the rights conferred by the current regulations you may exercise your rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data and revoke the consent given, directing your request to contact@certificates-au.com. You can also contact us for any clarification regarding this affair or in relation to the data treatment. In case of non-acceptance your data will not be treated.
13. Updates to this Policy
The Company reserves the right to update or modify this Privacy Policy to reflect changes in legislation or service operations. Users are encouraged to review this page periodically.
14. Contact
For questions or requests regarding this Privacy Policy, please contact us at contact@certificates-au.com.
COOKIE POLICY
Cookie concept
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Cookies are a tool used by web servers to store and retrieve information about their visitors or users. They are text files that some servers install during navigation and that allow to know information such as: the place from which it is accessed, the connection time, the device from which it accesses (fixed or mobile), the operating system and browser used, the most visited pages, the number of clicks and data regarding the user’s behaviour on the Internet. They do not provide references that allow deducing the user’s first and last name and cannot read data from your hard drive or include viruses on your computers. Also, they cannot read the cookies placed on the user’s hard drive from other servers.
Why are they important?
Cookies do not need to be activated to access the website, although its deactivation may prevent its correct functioning.
From a technical point of view, cookies allow websites to function more agile and adapt to the preferences of users, such as storing the language, the currency of the country or detecting the access device.
They establish levels of protection and security that prevent or hinder cyber attacks against the website or its users. They allow media managers to know statistical data, collected to improve the quality and experience of their services. They serve to optimize the advertising we show to users, offering the one that best suits their interests.
Authorization to use cookies
The user or visitor can accept the Cookie Notice which appears on the website by expressly consenting to the use of cookies as indicated below.
The user can configure his browser to reject all cookies by default or to receive a warning on the screen of the reception of each cookie and decide on its installation or not on his hard drive.
Browser configuration
This Website reminds users that the use of cookies may be subject to acceptance during the installation or update of the browser used by them.
This acceptance may be revoked through the content and privacy configuration options available therein. The owner recommends its users to check the help of their browser or access to the help websites of the main browsers: Firefox, Internet Explorer, Safari, Chrome.
If you want more information about how to revoke the consent given or about the procedure to disable cookies, as well as ask any questions about the Cookie Policy, you can contact the owner through the following email address contact@certificates-au.com by indicating “Cookie Policy” on the subject.
Types of Cookies used on the website
The user who browses the website can find cookies inserted directly by the owner, or cookies inserted by different entities, as detailed in the following sections:
- Session cookies expire when the user leaves the page or closes the browser, that is, they are active for the duration of the visit to the website and therefore they are deleted from our computer when the user leave it.
- Permanent cookies expire when the purpose for which they serve is met or when they are manually deleted, they have a deletion date and are normally used in the online purchase process, personalization or in the registry, so that you do not have to enter a password constantly.
Depending on the entity that manages the computer or domain from which the cookies are sent and treat the data obtained, we can differentiate between our own and third-party cookies. - Own cookies are those cookies that are sent to the user’s computer and are managed exclusively by us for a better website functioning. The information we collect is used to improve the quality of our service and your experience as a user.
- Third-party cookies, when the user interacts with our website content, third-party cookies can also be set (for example, by clicking on social media buttons or viewing videos hosted on another website), which are those established by a domain different from ours. We cannot access to the data stored in the cookies of other websites when you browse the aforementioned websites.
Browsing through this website means that the following types of Cookies can be installed. - Analytical cookies collect information anonymously from the browsing experience on our website. Examples of use: We can count the number of visitors or the most viewed content. We can know if the user who is accessing is new or repeat the visit. That information can help us to improve the browsing and offer a better service.